TERMS & CONDITIONS
SHIPPING POLICY
Mashriq is committed to providing a seamless and efficient delivery experience for your purchased products. Our aim is to ensure your outfit is carefully packed and delivered to your doorstep in a designated time.
Shipping charges are displayed separately as part of the order. The final payment amount will include shipping charges.
Domestic orders
For domestic orders, there is a flat shipping charge of PKR 240 per order. All domestic orders once processed will be delivered as per following:
- Standard delivery timeline for Karachi, Lahore, and Islamabad: 3-5 working days.
- Standard delivery timeline for other cities: 5-7 working days.
During sale periods, you may experience delay in deliveries.
International Shipping
For all our valued customers placing international orders, we ensure a seamless delivery process. Shipping charges for international orders are flat Rs.26,500 per order. It is important to note that customers are responsible for any custom duties or import taxes applicable to their international orders. After order processing (which can take up to 7 days), the shipment is handed over to our courier partner for delivery within next 5–7 days. In total, international orders may take up to 15 days to arrive.
Return & Exchange for International Orders
Please note that we do not offer returns or exchanges for orders shipped internationally. However, if you receive an item in the wrong size or in a defective condition, kindly contact us at cs@theMashriqshop.com or call at our UAN 021-111-119-336. Our Customer Services Representative will assist you in resolving the issue.
Duties & Taxes
Mashriq ships all international orders on a Delivery Duty Unpaid (DDU) basis. Customers are notified at the checkout process about possible duties and custom charges upon receiving the order in their respective countries, which must be borne by customers.
In the event of a refused shipment at the time of delivery, Mashriq will deduct shipping charges, sales tax, and duty tax from the total refund amount.
For any further inquiries or concerns regarding our shipping policy, please feel free to contact our Customer Service at cs@theMashriqshop.com or call at our UAN 021-111-119-336. We are here to assist you.
EXCHANGE, RETURN & REFUND POLICY
At Mashriq, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy within 10 days of receiving your order.
Return Eligibility
To be eligible for a return or exchange, the product must be in its original condition, with all tags still attached. The product should not have been used in any way, and the packaging must be unblemished and intact.
If you receive a defective or wrong product, we are happy to exchange it for you. Simply contact our customer service centre by emailing us images of the defective/wrong product at cs@theMashriqshop.com or calling us at our UAN 021-111-119-336 within 10 days of delivery. Our dedicated team will review the product, and if eligible, we will provide you with an online voucher of the same value as the purchased product.
Refunds
We have a No Refund Policy. However, refunds may be allowed in exceptional cases wherein the product is out of stock. For more information, please refer to our claim policy.
Items That Cannot Be Returned or Exchanged
- Items offered in Sale and Discount will NOT be entertained for exchange or return.
- Not all products can be returned or exchanged. For hygiene reasons, items such as Undergarments, Camisole, Thermals, and Masks cannot be returned or exchanged. Additionally, items such as perfumes, and jewellery cannot be returned.
- Products purchased at their regular price during a sale will be refunded based on the price effective at the time of the return.
We encourage our customers to thoroughly review the product description and related information before making a purchase to ensure their satisfaction.
Please note that slight variations in color or texture of the final item may occur due to differences in color of the monitors/screens and lighting used during photoshoots. We want to ensure transparency and inform you that products cannot be exchanged solely based on these variations.
If you have any questions or concerns about a product's eligibility for return or exchange, please reach out to our customer service team for further assistance.
Return Process
To initiate a return or exchange, please contact our customer service team at cs@theMashriqshop.com or calling us at our UAN 021-111-119-336 with your order number and a brief explanation of the reason for the return or exchange. We will then provide you with a return label and instructions on how to proceed.
We hope our return & exchange policy makes your shopping experience with us hassle-free and enjoyable. If you have any questions or concerns, please don't hesitate to contact us at our UAN 021-111-119-336 or email us at cs@theMashriqshop.com We are always here to help you.
PRODUCT COLOR DISCLAIMER:
Actual product colors may vary slightly from the images shown on this website. This is due to variations in computer monitor settings, different lighting sources during photography, and individual color perception. We strive to display colors as accurately as possible, but we cannot guarantee that the color you see on your device perfectly represents the true color of the product.
User agreement:
1. The company retains the right to modify the pricing of any product or collection at its sole discretion. These changes may occur at any time without prior notice.
2. The company holds the right to edit, change, add, or remove any product, collection, and content on the platform at any time without prior notice. We strive to ensure that any such changes align with the best interests of our customers.
3. The company reserves the right to decide whether to provide its services and products to any individual or entity, without providing a reason for such a decision. In exceptional cases, we may need to block a customer's access to our platform. This action will only be taken under necessary circumstances and shall be in line with our platform's policies.
4. Discount vouchers and E-Gift cards can be redeemed exclusively on our website. It is important to note that each purchase can only utilize a single voucher code.
5. The company reserves the right to invalidate any coupon code or gift voucher under certain circumstances and in accordance with its policies, terms, and conditions.
By accessing or using our platform, you agree to the terms and conditions stated above.
Post-Delivery Claims
In case of any missing item(s), please notify us within 24 hours of receiving your shipment so we can take the matter up with our courier partner. Claims reported after this timeframe will not be entertained. To notify us, you can call us at: UAN (+92) 021-111-119-336 (or) email us at: cs@theMashriqshop.com